Why hiring IT support to manage your network is important

Information About IT Support

Information technology support, also going by the terms technical support and tech support, is a wide range of services provided by companies and government agencies to users of advanced technology. When a problem goes wrong with a piece of technology that the users do not know how to solve, they often turn to technical support to help them resolve the problem, one way or another, rather than simply abandoning an expensive device. The people answering their questions are often technicians of widely varying levels of skill and experience with a specific type of technology, usually the technology the user bought from the IT company providing technical support.

Often times, these services come free with the purchase of a company’s product (or with employment inside an agency in the case of government backed tech support) though some forms of technical support do cost a fee. Usually paid technical support involves an outside agency that simply knows technology in general extremely well, while free technical support is generally hyper focused on a specific type of technology, ranging from cable boxes to computers. Wherever one gets tech support, the fact is that when technology breaks down, it is often the difference between a device that works properly again and a device that is worthless scrap, also called being bricked.

This sort of technical support may be delivered through a wide range of means. While the call center filled with people of varying (sometimes questionable) technical skill who users can call to get solutions when faced with a technology problem is a popular means among companies to provide IT support, it is not the only one. Sometimes technical support is relayed via email questions and answers, as well as on websites. Some companies actually create means by which they can freely crowdsource solutions to common technical problems, including wikimedia based websites, support forums where users can ask questions and get answers from more experienced users for free or frequently asked questions pages.

The quality of this support lies most in the qualifications of the technicians answering questions. Good tech support generally knows how to fix most every common problem with a device and a few besides. Training these support staff is highly important for IT support companies of all stripes. However, they will need more then technical training; they also need to be trained to handle frustrated, at times irate or even dysfunctional customers who have problems with their technology.

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How does EXD analysis work? Tips from a SEM Lab

Understanding EDX Analysis

EDX analysis stands for “energy dispersive X-ray.” It’s a technique that’s used to conduct an elemental analysis or of a sample. Because of this EDX relies on generating some interaction between the sample and the X-ray.

How Does EDX Analysis Work?

It works because every element has it’s own unique properties and atomic structure. This means that a specific element will create its own distinctive peaks and valleys on the emission spectrum of X-rays.

This technique might be used by a variety of different devices. These devices include different kinds of electron microscopes, spectrometers, and so on. Basically, there is a detector that converts the energy of the X-rays into signals of voltage.

These signals get sent to a process that measures them and passes them to the an analyzer that might be included in the device or from external software. Finally, the signals are displayed in a form that the user can read and interpret. In the end, the signals may be read on a monitor as a chart or in some other kind of form that’s useful for the user.

Benefits Of EDX Analysis

There are several benefits to using this kind of elemental analysis to determine the properties of a coal ash analysis sample.

These are some benefits of EDX analysis to consider:

* For one thing, the sample can be quite small, so there is no need to gather a large quantity of the item to be studied.

* This is a non-invasive technique, so the analysis doesn’t change the properties of the sample or destroy it.

How To Get EDX Analysis Done?

To properly perform this kind of analysis, you need to have the right equipment and the people who know how to interpret results correctly. SEM labs in universities and scientific companies usually have the equipment and the people to perform this kind of analysis. The equipment represents an investment, but so does the talent who can use this kind of sophisticated equipment correctly.

SEM Analysis courtesy of microvisionlabs.com

What can you do if you need an EDX analysis but have no idea how to get the equipment or somebody to help you use it? If you or your business needs this done for you, you can also find private companies that will accept your sample and give you a report upon their findings. For most one-off jobs, this is a very sensible way to get an EDX analysis done correctly and affordably.